Customer Care

RV service does not have to begin only after something breaks. Dealers, manufacturers, and service…

AI is not most useful in RV customer support when it replaces people. It is…

When an RV owner calls for help, the answer they need often already exists. The…

An RV warranty should help an owner understand what happens when something breaks. If the…

The RV industry spends a great deal of time and money trying to win the…

Most post-sale dealership communication begins when the customer already needs something. Something breaks. A service…

RV dealerships already have no shortage of information. They have service records, repair orders, customer…

A customer asks for help, and suddenly one request may touch several parts of the…

RV owners are mobile by definition. They cross state lines, spend weeks away from home,…

For decades, RV service has largely followed a familiar sequence: the customer brings the RV…