Lance Camper Smart Roadside.
Lance Camper owners can travel with confidence thanks to Smart Roadside powered by The Happy Camper. Through the mobile app on iOS and Android, request help, share your location, and stay updated in real time while support is coordinated on your behalf.
Coverage is included at no cost for the first year after purchase. Enrollment through the app is required to activate the experience. Program terms and eligibility apply.
What the program includes.
Towing Services
When you need a tow, we will get your RV safely to the nearest qualified repair center, or an alternative facility of your choice if equidistant. Coverage applies during emergency roadside incidents or mechanical breakdowns, including within campgrounds and RV parks.
Battery Service
RV battery jumpstarts and minor emergency adjustments provided directly at your location.
Fluid Delivery
Emergency delivery of essential fluids: gasoline, diesel, diesel exhaust fluid, oil, and water.
Lockout and Lock Assistance
Assistance for lockouts, lost keys, or unlocking your RV. If you are locked out, a professional locksmith will assist you promptly.
Key Replacement
Replacement coverage for lost keys or key fobs, limited to once per year.
Mobile Mechanic Services
A qualified mobile mechanic will come directly to your location to perform repairs on your RV. Members are responsible for repair labor and parts fees.
Winching
Winch-out services provided if your RV becomes stuck, ensuring you are back on the road quickly and safely.
Emergency Travel Assistance
If you are stranded due to a collision or mechanical breakdown, we cover the costs associated with travel arrangements home. Conditions apply.
Member-Exclusive Travel Perks
Access discounts and deals on travel-related products, services, and destinations, reserved for The Happy Camper members.
Support across North America.
Service is available across the United States, Canada, and Mexico, subject to provider availability and program terms.
Program questions.
What is covered?
Your Lance Camper includes roadside assistance coverage for one year from the date of purchase. If a roadside-related issue comes up, The Happy Camper helps coordinate the assistance needed to get things moving again.
Is this included with my RV purchase, or do I need to enroll?
Coverage is included at no cost for the first year after purchase, but enrollment is required to activate the experience. Download the Lance Customer Care app, create an account, then register using the RV VIN.
What information do I need when calling?
Having the VIN and the registered owner name ready helps confirm eligibility and speeds up support.
Where is service available?
The United States, Canada, and Mexico.
What is not covered?
The program does not cover vehicle accidents or collisions, property theft, or personal property loss, theft, or damage to items inside the RV.
How is my personal information used and shared?
When you use Lance Camper Smart Roadside powered by The Happy Camper, we may collect information needed to deliver and administer the service, such as your name, contact details, vehicle and VIN details, location, and service request information. This may be shared between Lance Camper and The Happy Camper, and with service providers involved in fulfilling your request, strictly for program operations, customer support, and service delivery.