Who we serve/Dealers
DEALERS
Stay at the center of the relationship after delivery.
Care Center gives dealers a VIN-based digital front door for service, support, coverage, claims, protection, and ongoing ownership activity.
Give every owner one place to start.
Access resolves against the vehicle, not another password. The owner confirms once and reaches the workflows that belong to their unit.
01Owner startsThey open Care Center from wherever they already are.
02VIN resolvesOne-time verification connects them to their unit and its history.
03Need selectedService, roadside, coverage, a claim, or a question about the unit.
04Work enters your flowThe request becomes a case with the vehicle context already attached.
05Status returnsProgress goes back to the owner without anyone chasing it.
SERVICE
Turn owner requests into service opportunities.
A request that arrives as structured work can be scheduled, assigned, and tracked. A request that arrives as a voicemail cannot.
01IntakeAn owner request arrives from Care Center, a partner channel, or a connected surface and becomes a structured service case.
02Service pathThe case routes to the preferred dealer or service path for that unit and owner.
03Mobile serviceWhere the work suits a mobile visit, the case can route to a technician instead of the bay.
04AssignmentA responsible party and next step are recorded so the case always has an owner.
05Case statusProgress stays visible to the shop and to the owner without a round of phone calls.
06CompletionOutcome and service history are written back against the VIN.
OWNERSHIP LIFECYCLE
One relationship, running across six connected workflows.
01ServiceCoordinate repair work from intake through completion.
02Dynamic SchedulingCoordinate the right provider, owner, and time.
03WarrantyMove claims through coverage, documents, and approval.
04ProtectionBring coverage into the ownership lifecycle.
05F&I AssistRecover renewals and protection opportunities.
06CRMConnect ownership activity to engagement.
EXISTING SYSTEMS
Keep the systems you already use.
Existing dealer management and CRM systems can remain systems of record. The Happy Camper adds the operating layer around them.
WHAT THE LAYER ADDS
WorkflowContextOrchestrationIntelligenceAttribution
What happens after an owner asks for help.
Move through the sequence to see how a request becomes work in your operation, and how status gets back to the owner.
OWNER TO DEALER WORKFLOWIN PROGRESS1 / 5
The owner starts where they already are.
A request begins from the owner side, without needing to find the right phone number first.
CHANNELCare Center
ORIGINOwner
OUTCOMEThe request exists immediately.