The Happy Camper
Solutions/Roadside Assistance
RV owner beside their vehicle as roadside assistance arrives.
ROADSIDE ASSISTANCE

Coordinate roadside from intake to resolution.

Roadside Assistance connects intake, triage, eligibility, dispatch, provider coordination, proactive status, and closure as one measurable workflow.

Help arrived, and the trip carried on.

The measure of a roadside workflow is not how fast the ticket opened. It is whether the journey continued.

One roadside event, tracked to closure.

05 STAGES
01

Request

Owner or partner starts roadside intake.

02

Triage

Issue and relevant eligibility context are established.

03

Coordinate

Dispatch and provider work moves through one workflow.

04

Update

Arrival estimate and status can return through connected experiences.

05

Resolve

The outcome closes against the same VIN and case history.

SUPPORTED PROVIDER CATEGORIES
Tow
Tire
Battery
Lockout
Fluids
Winch
Mobile mechanic

How Roadside Assistance moves.

Move through the sequence to see what happens, what context is added, and where it ends.

ROADSIDE WORKFLOWIN PROGRESS1 / 5

The owner asks for roadside help.

The request starts wherever the owner already is, without a phone tree or a repeated explanation.

CHANNELCare Center
TYPERoadside
OUTCOMEThe request enters the system immediately.
SUPPORTED CAPABILITIES

What Roadside Assistance supports.

Every capability runs on the same orchestration backbone and resolves against the same vehicle identity.

Intake APIEmbeddable intake componentsTriageEligibilityConcierge escalationDispatch coordinationStatus webhooksException handlingReal-time operational visibilityPartner performance context

Workflows that often run alongside Roadside Assistance.

Make roadside a measurable workflow.

Roadside Assistance Coordination for RVs | The Happy Camper