Who we serve/Service Providers
SERVICE PROVIDERS
Join the service ecosystem.
Connect your service capabilities to coordinated ownership workflows across service, roadside, field service, and case operations.
Receive work with the context attached.
An assignment that arrives with the vehicle, the coverage, and the history already resolved is an assignment you can act on immediately.
INCOMING ASSIGNMENTCONTEXT ATTACHED ●
VIN CONTEXTThe unit, its configuration, and its ownership record
CASE CONTEXTWhy the work exists and what has already happened
ASSIGNMENTThe specific work assigned to you
RESPONSIBLE PARTYWho owns the case at this moment
STATUSThe current lifecycle state, visible to every participant
NEXT ACTIONThe step the workflow is waiting on
READY FOR THE NEXT STEPVEHICLE-BASED WORKFLOW ↗
Participate in the workflow, not around it.
06 STAGES
01
Case created
An ownership event becomes structured work in WheelOS.
02
Assignment
The case routes to the provider suited to the work and location.
03
Acceptance
You accept the assignment and the case records it.
04
Status
Progress updates travel back to the case, not into a phone queue.
05
Service progress
On-site work, approvals, and dependencies stay attached to the case.
06
Resolution
The outcome closes against the same vehicle identity.
The workflows providers take part in most often.
How a job reaches you.
Move through the sequence to see what arrives with an assignment and what closes it out.
PROVIDER WORKFLOWIN PROGRESS1 / 5
Work arrives with context attached.
An assignment comes in as structured work rather than a phone call and a note.
JOBReceived
TYPEStructured
OUTCOMEYou know what the job is before accepting.