WHEEL AI
Intelligence with ownership context.
Wheel AI is the intelligence embedded throughout the platform. It interprets requests, resolves context around the VIN, and determines the information and next action WheelOS needs before the workflow moves.
See it resolveUNDERSTAND, ENRICH, RECOMMENDIN PROGRESS1 / 5
An owner asks for help.
The request arrives in the owner’s own words, not as a form with a category already chosen.
INPUTOwner request
STATEUnstructured
OUTCOMERaw input enters the platform.
UNDERSTAND
Turn a request into structured context.
Natural-language issue understanding and intent classification help transform owner or operator input into information the workflow can use.
01Understand
02Enrich
03Recommend
Case intelligenceInterpreting
REQUEST
My slide-out stopped retracting and I am parked outside Flagstaff. I have the extended plan.
DETECTED INTENT
Roadside assistance, mechanical
Slide-out room will not retract
VIN
COVERAGE
CASE HISTORY
RECOMMENDED ACTIONConfidence
WORKFLOWRoadsidePROVIDERMobile technicianESCALATIONDealer service
Execute recommendationDismiss
EMBEDDED THROUGHOUT THE PLATFORM
Intelligence belongs inside the workflow.
Wheel AI supports the platform rather than sitting beside it. Intelligence informs the work, WheelOS executes the workflow, and customer-facing experiences deliver the result.
Wheel AIinforms.WheelOSexecutes.CX experiencesdeliver.
Natural-language issue understanding
Intent classification
VIN context enrichment
Policy and warranty context
Case-history context
Next-best-action reasoning
Workflow recommendation
Summarization
Tagging
Trend detection
Specialized agent framework
The owner should not have to explain the whole story again.
When context arrives with the request, the conversation starts at the problem instead of starting at the beginning.
