The Happy Camper
WHEELOS

The system that moves the work.

WheelOS is the orchestration and workflow backbone of The Happy Camper platform. It turns ownership activity into structured work, routes the right actions, coordinates every participant, and keeps the lifecycle moving.

Explore the Platform
OperationsAsk Will anything about your operationsM. Reyes
Dashboard
Entity Hub
Services11
Cases24
Trip Bookings
Vehicles
Coverage
Customers
CASE
CASE-40912 · Roadside
4X4TSMG23NW021785 · 2023 Class A
AssignedHigh
WORKFLOW
1Intake
2AI analysis
3Assignment
4Service
5Supplier
6Resolution
WAITING ON
Mobile technician
Provider · ETA 3:40 PM
NEXT ACTION
Confirm parts availability
Owner: service coordinator

One system of movement for every ownership workflow.

WheelOS replaces disconnected handoffs with structured orchestration across support, service, coverage, claims, networks, suppliers, and ownership operations.

01

Route the workflow

Routing rules, escalation logic, lifecycle states, and task creation move each ownership event into the correct operational path.

Routing rulesEscalation logicLifecycle statesTask creation
02

Coordinate every participant

OEMs, dealers, administrators, service providers, suppliers, networks, agents, and owners can remain connected around the same case lifecycle.

Multi-party case accessAssignment and handoffRole-based visibilityProvider coordination
03

Track every action

Pending steps, responsible parties, service level visibility, audit trails, events, and outcomes stay connected to the workflow.

Pending stepsResponsible partiesAudit trailsEvent webhooks
OPERATIONAL CONTINUITY

The case does not disappear when responsibility changes.

Responsibility moves between the owner, the intelligence layer, the operator, and the provider. The case identity does not.

CASE-40912 · 4X4TSMG23NW021785
Case timelineRequested
REQUEST
O
Assistance requestedOwner11:04
Roadside request submitted through Care Center with the VIN already attached.
CONTEXT
AI
Context resolvedWheel AI11:04
Intent classified as roadside mechanical. Coverage, warranty status, and case history retrieved against the VIN.
ROUTE
W
Case created and routedWheelOS11:06
Roadside workflow opened. Tasks, responsible parties, and service level timers created.
ASSIGN
D
Provider assignedDealer Service11:19
Mobile technician accepted the assignment. Estimated arrival published back to the case.
P
Awaiting parts confirmationProvider11:34
Pending step recorded against the service coordinator. Case remains open and tracked.
RESOLVE
R
Resolved and written backWheelOS15:52
Outcome, audit trail, and attribution recorded against the same vehicle identity.
OPERATIONAL OWNERSHIP
Current ownerCare Center
Waiting onWheel AI
OrganizationDealer Service
Last updated11:04
PARTICIPANTS
M. AlvarezOWNEROEMMANUFACTURERDealer ServiceDEALERMobile tech 114PROVIDERAdministratorADMIN
PENDING STEP
Route the request to a workflow
An RV owner beside their vehicle as roadside assistance arrives.

Orchestration ends with someone back on the road.

The case closes when the work is actually done. The last state in the system is a completed job and a unit back in service.

CONNECTED SYSTEMS

Orchestration without replacing your systems of record.

WheelOS reads and writes across the systems already in place, then adds the workflow layer those systems were never designed to carry.

SYSTEMS
DMS integrationsF&I integrationsCRM connectionsAdministrator systems
INTERFACES
REST APIsEvent webhooksReporting APIsStatus APIs
GOVERNANCE
Role-based accessAudit trailsAction historyAttribution

Move ownership work through one operating environment.

WheelOS: Workflow Orchestration for RV Ownership | The Happy Camper